Trust and reliability are perhaps the two biggest factors in choosing someone to provide a service for you. For Flowing Wells residents, when it comes to having a repair-specialists in your home, you want to be sure you’ve found the right company and the right person – who provides both.
How Do You Know if Someone is Trustworthy?
Honestly, a referral from someone you already trust is the best option. But, sometimes your friends, family and neighbors don’t know someone who does what you need them to do, right? So, if you find yourself looking for a professional HVAC contractor to service your central air system, but you don’t have a referral – what do you do? Here are some things to keep in mind:
Search Early – We don’t typically look for someone to provide a service until we need it. However, the urgency of your need can take you out of the driver’s seat and you have to work with whomever is available. Instead, plan ahead and ask around. If your neighborhood has new homes being built – find out what company is doing the HVAC work. If your friend recently had some AC unit service work done, ask them how it went and if they would refer that company. Knowing in advance who you will call keeps you in control of the process.
Search Online – Whenever you get a name and number of an HVAC contractor, do a little online research:
- Check out their website, read any testimonials
- Check their YELP on online rating reviews – they can often be more telling than their own testimonials
- Check their social media pages (Facebook, LinkedIn) to see how they interact with their customers and community. A professional, positive attitude speaks volumes.
- Check the Better Business Bureau for any complaints and resolutions. Just because a company has a complaint doesn’t mean you should cross them off the list. Look into what it was, who (if you can find it) filed the complaint and if it’s been resolved.
Search Training Records – This may be found on their website or other online sites for their industry. Find out if they’re certified and what kind of training their technicians go through. If they provide their employees ongoing training, then you know they’re likely doing a better job keeping up with industry changes.
Ask Searching Questions – If you find a company you’d like to try, have a phone conversation with them first. Ask if they work on your specific make and model and what kind of prices they have. Ask about the service call feel – it’s usually a flat fee payable no matter what additional work is completed. And, if you feel you got great service and you can trust the company, as them about ongoing maintenance for spring and fall tune ups. Often companies provide a maintenance plan that comes with a discounted rate. And, if they don’t offer that, ask them if they’ll consider it.
It is ultimately your call. Your asking someone to come into your home and service one of the more expensive systems you have. You need your central air system to work and you need reliable service. That’s why planning in advance is such a good idea.
If you find yourself in an emergency situation and need a new ac unit, let CentralAir.com help. We help you determine if you need service or a new system, we connect you with local, qualified contractors and, if needed, we can save you money on a home HVAC replacement. Whatever your needs, contact one of our AC HVAC Specialists for 24/7 support.